Refund policy
Last updated: September 5, 2026
At Avonera, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us so we can help resolve the issue.
Returns
You may request a return within 30 days of receiving your order, provided the product is eligible for return.
To be eligible for a return:
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The item must be unused and in its original condition.
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The item must be returned with its original packaging, tags, accessories, and included materials where applicable.
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Proof of purchase or your order number may be required.
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Products that have been used, damaged, altered, or returned without their original packaging may not qualify for a refund.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, personalization, or other product-specific reasons.
Examples may include:
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Used or opened personal-care products where applicable.
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Products marked as final sale.
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Personalized or customized products.
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Items damaged after delivery due to customer misuse.
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Gift cards or digital products, where applicable.
Any product-specific return restrictions will be stated on the relevant product page.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, incomplete, or you receive the wrong item, please contact us as soon as possible.
Please include:
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Your order number.
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A description of the issue.
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Clear photographs of the product and packaging when appropriate.
We will review the issue and, where appropriate, offer a replacement, refund, or another suitable resolution.
How to Request a Return
To request a return, contact us at:
Email: 1601mainstreet@gmail.com
Please include your order number and explain why you would like to return the product.
Do not send an item back without first contacting us and receiving return instructions.
Return Shipping
Unless the product is defective, damaged on arrival, or Avonera sent you the wrong item, the customer may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the issue was caused by Avonera.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method. Processing time may vary depending on your payment provider or financial institution.
If a refund is approved but does not appear within a reasonable period, please contact us at:
Exchanges
Where available, exchanges may be offered for defective, damaged, or incorrect products.
If you need a different product, size, color, or variant, a return and new order may be required depending on product availability.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at 1601mainstreet@gmail.com.
We will try to accommodate cancellation requests before the order is processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return policy may apply.
Important Notice
Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.
Avonera reserves the right to refuse returns that do not meet the requirements of this policy, except where applicable law provides otherwise.
Contact Us
For questions about returns, refunds, or exchanges:
Avonera
Email: 1601mainstreet@gmail.com